Our Programmes

 
 

Business Writing

Training for change
    These days, businesses demand clear writing. But how do you get complex ideas from your mind to paper - quickly?
    Whether you write e-mails or full-blown reports, our training will make your job that much easier. This is our most sought-after programme.

Is this programme for you?

The Business Writing programme is designed for those who would like to enhance their general business writing skills.
This programme is ideal for all levels of the organisation - anyone who writes letters, memos, emails, reports etc.
It’s pitched towards those who would like to write plain, concise, easy-to-read documents. And those who want to keep abreast with current standards for business writing.

    If this is what you're after, then feel free to telephone or email us. And we're always happy to tailor our programmes to meet your specific needs.



    What you will learn

    You don’t need to be an expert, or even like writing, to attend this programme.
    All you need to know is that clear and accurate writing is a key business skill. We’ll help you do the rest.

    Here’s a quick sample of the key points we cover in Business Writing -

      • Strategies to convert your thoughts into words
      • The importance of taking a reader-centered approach
      • Selecting the right process, format, and structure for what you need to write
      • How to write clear plain language every time
      • Simple tips for editing, proofing, and creating professional looking documents

    Follow-up

    After you’ve attended the course we'll ask you to submit a sample of your writing. This could be any work-related document. We'll then -

      • Assess your writing
      • Provide e-coaching on the relevant issues

    By this stage, your business writing will be at a new level. And you’ll be constantly using the skills you received in the Business Writing programme.

     
     

    Report and Proposal Writing

    Training for change
      ​Want some ingenious tips on how to break down complex ideas? We reveal how to get those reports and proposals across in plain, easy-to-understand language.
      Scores of businesses already reap the benefits of this programme.

    Is this programme for you?

    The Report and Proposal Writing programme is designed for those who need to write comprehensive reports or proposals.
    This programme is ideal for Managers, Executives and those who write for them.
    ​It’s pitched towards those who need to get complex information across to multiple audiences in an easy-to-read way.

      If this is what you're after, then feel free to telephone or email us. And we're always happy to tailor our programmes to meet your specific needs.



      What you will learn

      The workshop assumes that you have some experience in business writing. But you don’t need to be an expert, just be willing to learn.

      We build on the knowledge you already possess and cover these topics -

        • Local and international trends in report and proposal writing
        • Why the business world is now trying to simplify reports
        • Taking a reader-centered approach
        • Concept to construction - a practical guide to report-building
        • How to produce a powerful one-page executive summary
        • Why knowing how to self-edit is a must for anyone writing a report

      Follow-up

      After you’ve attended the course we’ll ask you to submit a sample of your writing. This could be any work-related document. We’ll then -

        • Assess your writing
        • Provide e-coaching on the relevant issues

      By this stage, your business writing will be enhanced. And you’ll be constantly using the new skills you received in the Report and Proposal Writing programme.

       
       

      Policy and Strategic Writing

      Training for change
        Writing policy and instructional documents is not for the faint-hearted. Others rely on you getting it right. So how do you capture everything and make it interesting and easy-to-read?
        We show you simple ways to transfer complex information into language that everyone can understand. And we show you how to write persuasively.

      Is this programme for you?

      The Policy and Strategic Writing programme is designed specifically for those who need to produce high level documents.
      It's pitched towards those who deal with unusually complex information. And those who need to get their message across in plain language to multiple audiences.

      This programme is ideal if you write -

        • Analytical reports, briefs
        • Manuals, instructions
        • Policy, procedures, recommendations

      If this is what you're after, then feel free to telephone or email us. And we're always happy to tailor our programmes to meet your specific needs.



      What you will learn

      The workshop assumes good thinking abilities. After all, you wouldn't be doing the job you do if you couldn't think straight. So we build on the experience you already have.

      Here's a few of the topics we cover -

        • The importance of simplifying reports
        • Identifying what the reader really wants
        • Influencing and persuading your audience, the right way
        • Making the main point the main point
        • Powerful summaries and extracts
        • Essential ingredients for self-editing

      Follow-up

      After you've attended the  course we'll ask you to submit a sample of your writing. This could be any work-related document. We'll then -

        • Assess your writing
        • Provide e-coaching on the relevant issues
        • If required, we also offer one-on-one coaching to help you write those more complex documents

      Policy and Strategic Writing is a great programme. And our follow-up regime helps imbed your new found skills.

       
       

      Writing for the Intranet

      Training for change
        ​While there are similarities between the intranet and the internet, you must approach writing for them differently. Learn what these differences are so that you get your message across clearly.
        We help you understand what your viewers are looking for. And how to pitch your content accordingly.

      Is this programme for you?

      As you've guessed, Writing for the Intranet is for those who need to write content for their organisation's intranet site.

      This programme is ideal for -

        • Those who post instructions, policy, newsletters and other documents on the intranet
        • IT personnel who need to know what constitutes 'effective' intranet content
        • Those who want to keep abreast with current standards for intranet writing

      If this is what you're after, then feel free to telephone or email us. And we're always happy to tailor our programmes to meet your specific needs.



      What you will learn

      Here are some of the topics that you can expect to cover in a two-day workshop -

        • Looking at the intranet from the readers' view
        • Why intranet writing requires a different writing approach
        • The most common mistakes, and how good intranet writers avoid them
        • Rewriting those long documents to make them suitable for on-line reading
        • Getting that all-important content right

      Follow-up

      After you've attended the course we'll ask you to submit a sample of your writing. This could be any work-related document. We'll then -

        • Assess your writing
        • Provide e-coaching on the relevant issues

      By this stage, your intranet writing will be at a new level. And you'll be constantly using the skills you received from the Writing for the Intranet programme.

       

      Power Reading

      Training for change
        When you pick up a document, you want to understand it immediately, right? But not everything we read is that well written. So the trick is knowing how to read quickly without losing the important bits along the way.
        Our clients rave about this easy-to-follow, one-day programme.

      Is this programme for you?

      The Power Reading programme is designed for those who face mountains of reading material each day.
      It’s pitched towards those who need to quickly grasp the main points in letters, memos and numerous other documents.

      This programme is ideal for -

        • Customer service personnel
        • High volume email users
        • Anyone who needs to absorb lots of information – manuals, instructions, reports etc

      If this is what you're after, then feel free to telephone or email us. And we're always happy to tailor our programmes to meet your specific needs.



      What you will learn

      The workshops cover these topics -

        • Understanding why you read the way you do
        • Helping the brain to unlearn slow reading habits
        • Understanding writing structures so you can find information quickly and easily
        • The 'active' part of reading that increases understanding
        • Adapting your reading skills for different reading material
        • Doubling your reading speed without sacrificing comprehension

      Follow-up

      After you’ve attended the course we’ll send you a couple of straightforward reading exercises. These will help you gauge your progress in reading and comprehension.
      By then you’ll be using your new found Power Reading skills in everyday situations. And you'll be pleasantly surprised at the improvements you will have made.

       
       

      Presentation Skills

      Training for change
        ​So, you’ve been called on to make a presentation. Only two things matter, your message - and you.
        Come to our 2-day course, and we’ll help you develop techniques so you come across clear, confident and with poise.

      Is this programme for you?

      This programme is designed for those who would like to develop presentation skills, or improve the skills they already have.
      It’s pitched towards those who need to get complex information across to multiple audiences in an easy-to-understand way.

      This programme is ideal for -

        • Managers
        • Executives
        • Team and Project Leaders

      If this is what you're after, then feel free to telephone or email us. And we're always happy to tailor our programmes to meet your specific needs.



      What you will learn

      You may already carry out presentations or you may be new to this. Still, this workshop is an opportunity for you to -

        • Understand why presenting can be so difficult
        • Establish your beliefs about yourself as a presenter and be able to challenge them when necessary
        • Learn tools, techniques and ideas to help you produce and deliver a presentation quickly and effectively
        • Practise your presentation skills and receive valuable feedback
        • Build confidence in yourself as a presenter

      Follow-up

      You’ll leave the course with a plan for applying these principles. And we’ll offer any further tips and support that might be useful to you.
      After all, our outcome for you is that you succeed!

       
       

      Interpersonal Communications

      Training for change
        Communication makes the world go round. But we all know that misunderstandings can lead to disastrous consequences for ourselves and others.
        This programme helps you communicate effectively. It helps you 'read' the verbal and non-verbal styles of those we interact with.
        Get your communication right, and usually everything else falls into place.

      Is this programme for you?

      The Interpersonal Communications programme is designed for those who want to communicate effectively.
      It's pitched towards anyone needing to communicate effectively with colleagues on a one-to-one basis or in a team environment.

      This programme is ideal for -

        • Managers, Executives
        • Team, Project Leaders, Customer Service personnel

      If this is what you're after, then feel free to telephone or email us. And we're always happy to tailor our programmes to meet your specific needs.



      What you will learn

      Typically, we first address the communication process. What makes communication effective/non-effective? Then we practise a range of communication skills.

      The purpose is to develop positive interpersonal relationships with colleagues and clients. So you'll learn about -

        • Understanding ourselves and others better – and how to communicate effectively with different personality types
        • Understanding non-verbal communication
        • Active listening and questioning skills
        • Being positive and assertive
        • Dealing with conflict

      Follow-up

      You’ll leave the course with a new understanding of how you and others communicate. And we’ll offer any further tips and support that might be useful to you.
      After all, the way we communicate with those around us can profoundly affect our enjoyment and success in life.

       
       

      The Science of Understanding Others

      Training for change
        Ever heard of NLP? Hundreds of businesses throughout the world now use it. This programme explains what, how, and why NLP works in business.
        You’ll be shown techniques that profoundly affect the way you interact with others. Appropriately applied, NLP dramatically lifts your own performance and that of your team. Come along and find out how it all works.

      Is this programme for you?

      Have you ever wondered why people are so different – and how to work with them? Neuro Linguistic Programming (NLP) provides some amazing insights into other people’s operating systems. NLP also provides some proven techniques to help understand and deal with people effectively.
      Many organisations in the UK, Europe and USA now require their managers to have an understanding of NLP.
      How will it benefit your business and people?The short answer is that NLP is an extremely powerful aid to help you get the most out of your people.

      This programme is ideal for -

        • Managers
        • Team leaders
        • Sales people and those involved in negotiations
        • Customer services people
        • Those who need to communicate effectively with others

      If this is what you're after, then feel free to telephone or email us. And we're always happy to tailor our programmes to meet your specific needs.



      What you will learn

      The programme introduces the concepts of NLP and shows how you can use these in business -

        • Being able to establish rapport instantly
        • Reading non-verbal communication and responding appropriately
        • Improving your selling skills
        • Improving your negotiation skills
        • Managing you own resourcefulness
        • Dealing with difficult behaviour and conflict (if it still occurs!)

      The typical programme takes two days. Workshops are tailored to meet your needs, so we can adjust the duration to suit.


      Follow-up

      You’ll leave the course with a plan for applying these principles. And we’ll offer any further tips and support that might be useful to you.
      After all, our outcome for you is that you succeed!

       
       

      Leadership Skills

      Training for change
        The old management style is gone. 
        Appraisals and team development are in.
        In this workshop we help you understand and support emerging leaders through a range of highly effective communication skills.

      Is this programme for you?

      The Leadership Skills programme is designed for those who wish to develop their own performance and that of their teams.

      This programme is ideal for -

        • Senior, middle, and front line managers
        • Team leaders
        • Individuals who need to direct or lead others

      If this is what you're after, then feel free to telephone or email us. And we're always happy to tailor our programmes to meet your specific needs.



      What you will learn

      The workshops assume that you’re either a manager or an individual who is required to make decisions that affect others.

      Here are just some of the interesting topics we address -

        • What is effective leadership
        • Setting your goals and those of the team
        • Refocusing the group
        • The importance of letting individuals and teams take the lead
        • Monitoring performance
        • The responsibility, accountability, and leadership links

      Follow-up

      We recommend a stepped approach to the Leadership Skills programme.

        • We start with some simple preparatory steps before the actual workshop
        • Next we run the programme
        • Then, depending on individual needs, we can follow-up on a work-related project to support your leadership role
       
       

      Managing Change

      Training for change
        Bob Dylan sang "The times, they are a' changing," and he was right. But how do you anticipate the effects change will have on your work and team?
        This programme helps you to manage yourself and others through any period of change. And you'll come out with a fresh and positive view of the change process.

      Is this programme for you?

      This programme is designed for those who need to effect or manage change within their organisation.
      It’s pitched towards those who need to design and implement change programmes across multiple audiences in an easy-to-understand way.

      This programme is ideal for -

        • Managers
        • Executives
        • Team and Project Leaders


      What you will learn

      The group models the change process. This involves participants in addressing these issues for themselves. 
      And then together we plan how to manage that process for our people. 

      Typically we work through these issues -

        • What is change? Why is it necessary?
        • Identifying the changes taking place in this organisation
        • What are people’s reactions to these changes?
        • Model of people’s responses to change
        • Strategies and techniques to manage these responses
        • Providing sustained support for organisational change

      Follow-up

      Managing Change sits among our specialist programmes. And as such we offer additional consultation services tailored to meet the needs of your organisation, if required.